Can Older Playstation That You Received Used to Be Hacked Continuously Because of the Previous Owner
- For information on humanitarian relief/support efforts for Ukraine, and how you can help, please visit this thread.
My Playstation account just got permanently suspended for a credit card chargeback
- Thread starter GameChanger
- Start date
- Status
- Not open for further replies.
- #701
I got it all fixed and got my account back yesterday night. It was ridiculous that I got banned for 5 days for this. I had filled out their chargeback form twice and they never reached out to me. So I decided to go through the chat bot for "help with returning a game" which thankfully got me to a chat with a support agent who helped me fix it. I figure I would have been banned for a very long time had I not done this. And there is no doubt that Sony was mostly interested in getting there money back rather than countering "fraud". They didn't care if I reversed the chargeback. They said tell you bank to withhold that payment. Psn card was the only way to fix it which seemed bizarre. They could have easily prevented fraud by revoking access to the games involved in the transaction and blocking future purchases from my account until things were sorted out.
glad it's sorted for you OP.
- #702
I bet such a button does not exist in their system, probably for similar reasons to why name changing was so difficult for them.They could have easily prevented fraud by revoking access to the games involved in the transaction and blocking future purchases from my account until things were sorted out.
They're not under the same pressure to implement features like this compared to valve as consoles are a closed eco system.
- #703
Exactly.A chargeback does not instantly equal fraud.A chargeback is a tool to combat fraud.
If a charge is made without authorization, or a product is defective and a return refused, a chargeback is a valid solution for a consumer to be made whole.
Anyone who says a chargeback is easy fraud has never done a chargeback. You don't just call the bank and say gimmie!
You have to fill out forms under penalty of perjury. You have to detail why the charge is fraudulent. And the merchant has the same opportunity to show why the charge is valid.
A chargeback is basically a mini arbitration with the bank acting as arbitrator and decided who is entitled to the funds. If the bank suspects that a cardholder is attempting a fraudulent claim, it's not going to end well.
It's there for you to use when all else failed and you need a resolution.
It's there for your protection. If you were scammed or you can't get anyone to help you...use it. You either pay or you don't after they investigate.
- #704
This is why my bank has a big warning pop up on their web page when you request a charge back telling you that doing so is tantamount to telling that company to fuck off and that you probably won't be able to do business with them in the future.
I'm not defending the entire thing, but I feel like it's pretty well known that if you charge back your gonna have beef with that company moving forward.
- #705
Ha, that's true. Going off the thread about folks being denied refunds for Cyberpunk it's clear that their systems aren't great.You assume Sony's systems are a lot more sophisticated than they actually are. Glad this got sorted. Falls in line with other's stories I've heard in the past.
Anyway glad OP got things sorted.
- #706
They can't even setup their web-based store properly. I can't imagine they'd have proper hooks in place to handle anything else in a decent manner.I got it all fixed and got my account back yesterday night. It was ridiculous that I got banned for 5 days for this. I had filled out their chargeback form twice and they never reached out to me. So I decided to go through the chat bot for "help with returning a game" which thankfully got me to a chat with a support agent who helped me fix it. I figure I would have been banned for a very long time had I not done this. And there is no doubt that Sony was mostly interested in getting there money back rather than countering "fraud". They didn't care if I reversed the chargeback. They said tell you bank to withhold that payment. Psn card was the only way to fix it which seemed bizarre. They could have easily prevented fraud by revoking access to the games involved in the transaction and blocking future purchases from my account until things were sorted out.
They really REALLY need some good competition this generation to force it.
- #707
How does Valve deal with chargebacks? I was under the impression that everyone in the industry freezes your account the moment it happens until you repay!I bet such a button does not exist in their system, probably for similar reasons to why name changing was so difficult for them.
They're not under the same pressure to implement features like this compared to valve as consoles are a closed eco system.
- #708
How does Valve deal with chargebacks? I was under the impression that everyone in the industry freezes your account the moment it happens until you repay!
They restrict by affecting only the content in question.
- #709
It's my understanding that valve has a very granular system where they can restrict/ban only specific functionalty in your account depending on the situation/violation.How does Valve deal with chargebacks? I was under the impression that everyone in the industry freezes your account the moment it happens until you repay!
- #710
something like this happened a year ago to me. I had a charge from PSN for $75 that I was almost positive I didn't make at the time, so I refuted it with my bank and got it back. Then I got a notice from Sony that my account was banned.
Yet I don't know when it came back, but it's fine now.
Always was a mysterious situation to me.
- #711
I got it all fixed and got my account back yesterday night. It was ridiculous that I got banned for 5 days for this. I had filled out their chargeback form twice and they never reached out to me. So I decided to go through the chat bot for "help with returning a game" which thankfully got me to a chat with a support agent who helped me fix it. I figure I would have been banned for a very long time had I not done this. And there is no doubt that Sony was mostly interested in getting there money back rather than countering "fraud". They didn't care if I reversed the chargeback. They said tell you bank to withhold that payment. Psn card was the only way to fix it which seemed bizarre. They could have easily prevented fraud by revoking access to the games involved in the transaction and blocking future purchases from my account until things were sorted out.
So your account wasn't permanently suspended?
- #712
Looks like he had to deal with them 3 times, otherwise it may have been.So your account wasn't permanently suspended?
- #713
It was according to their messaging and email. But they have a reversal policy for chargebacks.So your account wasn't permanently suspended?
- #714
Fucking Sony banned my account again for chargeback. And there is no fucking chargeback this time. Fuck this absolute piece of shit company. I am guessing this is the original chargeback. My mom had it reversed the day after it had happened. The PlayStation support guy told me to call the bank and keep the original chargeback since I had to pay through psn card. So we told the bank to not reverse the charge. And now my account is banned again and this time for winter break. Fuck this absolute piece of shit company.
- #715
This time my account literally got suspended for no reason. There is no chargeback. Fuck Sony and fuck there insanely anti consumer policies.
- #716
Sorry it happened, but they(or anyone) don't just ban people for no reason, makes no business sense to lose good paying customers. Maybe still residue due to your initial charge back?
- #717
This time my account literally got suspended for no reason. There is no chargeback. Fuck Sony and fuck there insanely anti consumer policies.
You keep blaming Sony yet you used your parents credit card without permission and made Sony think fraud had been committed by asking for a chargeback.
- #718
Nope. One the phone with them right now. They don't know what's going on either. They think it might be a older payment from the same credit card but they have me on hold right now. And the only way I got in contact with them was through PS5 support transferring to me to PS4 support. Sony seriously sucks as ass. I am not making a single digital purchase from PSN ever again. And I am going to go out of my way to buy used copies of all future Sony published games. I plan on buying a used PS5 too. I don't mind waiting 3-4 years for a PS5 either.Sorry it happened, but they(or anyone) don't just ban people for no reason, makes no business sense to lose good paying customers. Maybe still residue due to your initial charge back?
- #719
LolNope. One the phone with them right now. They don't know what's going on either. They think it might be a older payment from the same credit card but they have me on hold right now. And the only way I got in contact with them was through PS5 support transferring to me to PS4 support. Sony seriously sucks as ass. I am not making a single digital purchase from PSN ever again. And I am going to go out of my way to buy used copies of all future Sony published games. I plan on buying a used PS5 too. I don't mind waiting 3-4 years for a PS5 either.
- #720
This should have been known for a while. Sony has been doing this for years. If you have a problem contact them and get it sorted out. Charge back will lock your account. I finally caught up and you used some ones card without telling them and they reversed the charge... Not sure how this is not your own fault. If you have access to some ones care and are going to use it, tell them.
I would hope you learn from this and are able to get the account back, but you seem to not want to take any responsibility for putting yourself in this situation.
Edit:
Oh I see they reinstated and then banned you again. Contact them and pray
- #721
Nope. One the phone with them right now. They don't know what's going on either. They think it might be a older payment from the same credit card but they have me on hold right now. And the only way I got in contact with them was through PS5 support transferring to me to PS4 support. Sony seriously sucks as ass. I am not making a single digital purchase from PSN ever again. And I am going to go out of my way to buy used copies of all future Sony published games. I plan on buying a used PS5 too. I don't mind waiting 3-4 years for a PS5 either.
Well, if they're not sure what caused it this time, chances are they might reverse the ban again. If they do, I would say remove the credit card and only use PSN credit.
- #722
Nope. One the phone with them right now. They don't know what's going on either. They think it might be a older payment from the same credit card but they have me on hold right now. And the only way I got in contact with them was through PS5 support transferring to me to PS4 support. Sony seriously sucks as ass. I am not making a single digital purchase from PSN ever again. And I am going to go out of my way to buy used copies of all future Sony published games. I plan on buying a used PS5 too. I don't mind waiting 3-4 years for a PS5 either.
Why are you still buy it in to their ecosystem? just leave it, buy other console or a pc.
- #723
Does Sony do the same thing in Europe? Because banning an entire account with purchases seems in violation with consumer rights in the EU. If you buy something you can't be denied acces to it for some irrelevant reason.
- #724
Does Sony do the same thing in Europe? Because banning an entire account with purchases seems in violation with consumer rights in the EU. If you buy something you can't be denied acces to it for some irrelevant reason.
Of course they do. If you break any terms including chargebacks or being abusive to other PSN members then you won't have access to your purchases when you are banned.
- #725
Because I like the games developed by their developers. Either way I plan on purchasing everything used from Sony going forward. I know they won't be profiting from me if I buy a used PS5 down the line and buy all their games used.Why are you still buy it in to their ecosystem? just leave it, buy other console or a pc.
- #726
User Banned (3 Days): Antagonizing Fellow Member; Prior Ban for the Same
Because I like the games developed by their developers. Either way I plan on purchasing everything used from Sony going forward. I know they won't be profiting from me if I buy a used PS5 down the line and buy all their games used.
You do you mate.
- #727
Which is complete bullshit and should not be legal for them to do. It probably isn't legal, but no-one has the means to pursue it through court. If the laws allow it, the laws should be changed.Of course they do. If you break any terms including chargebacks or being abusive to other PSN members then you won't have access to your purchases when you are banned.
- #728
This is why it got banned...My mom had it reversed the day after it had happened. The PlayStation support guy told me to call the bank and keep the original chargeback since I had to pay through psn card.
It's probably automatic when a charge back happens.
You did a charge back
Got banned
Had it reversed
Told bank no never mind
Did a charge back again technically
Banned again. Most likely automatically.
I know they told you to leave it but since it was removed and redone it probably was automatic. Shouldn't have done anything with you bank until Sony fixed it
- #729
User Banned (5 Days): Antagonizing Fellow Member; Prior Bans for the Same
Sure can be petty lolBecause I like the games developed by their developers. Either way I plan on purchasing everything used from Sony going forward. I know they won't be profiting from me if I buy a used PS5 down the line and buy all their games used.
- #730
Ok? Thanks for the input I guess.
FliX
Master of the Reality Stone
- #731
Seems that the OP's situation has solved itself; and the thread is not generating meaningful discourse. We have therefore decided to lock it.
- Status
- Not open for further replies.
Source: https://www.resetera.com/threads/my-playstation-account-just-got-permanently-suspended-for-a-credit-card-chargeback.340921/page-15
0 Response to "Can Older Playstation That You Received Used to Be Hacked Continuously Because of the Previous Owner"
Post a Comment